Privacy Policy

Mazora Network (“we”, “us”, “our”) operates the website at mazora.us and the associated Minecraft servers, store, account system, and support services. This policy applies to information we collect through those services.

• Account information. When you register, we collect your email address and, for social logins, basic profile details (name, email, avatar) shared by Google or Discord.
• Minecraft account. If you link a Minecraft account, we store your username and UUID to associate in-game activity with your website profile.
• Support submissions. Content you submit through appeals, reports, applications, suggestions, and support tickets.
• Store requests. Minecraft username, your Discord account (including its numeric Discord ID), requested items, order totals, any discount code applied, and order notes. Payment itself is not processed on-site.
• Technical data. Our hosting provider records standard request logs, including IP address, to operate and secure the service. The site itself does not store your IP address in its own database: where we need to limit repeated requests, the address is converted into an irreversible fingerprint and only that is kept.

• To create and manage your account and authenticate logins.
• To provide store purchases, rewards, events, and support.
• To contact you, coordinate payment, and fulfil manual store requests.
• To moderate the community and enforce our rules.
• To protect against fraud, abuse, and security threats.
• To verify proof of purchase for rank transfer requests and respond to chargebacks or payment disputes.

We use essential cookies to keep you signed in, and one cookie to remember your cookie choice for 180 days. We also use your browser's local storage to remember your theme, cart, in-app notification state, device-only notification preferences, and support-card interactions, and session storage to hold an unfinished store request until you submit it. None of this is used for third-party advertising.

Analytics are off until you accept them in the cookie banner. If you accept, two cookies are set to avoid counting the same reader twice — one lasting 12 hours and one lasting a year — and page-view and performance measurement is enabled. We store reading figures only as totals; no per-visitor record is kept. If you decline, no analytics cookies are written and no measurement is loaded. You can change your choice at any time from Cookie settings in the footer.

We keep account information while your account is active. Store requests, support submissions, and technical logs are kept only for as long as reasonably necessary to respond, provide requested services, maintain security, and resolve disputes.

One exception: a record of completed store orders is kept after an account is deleted, because we need it to reconcile payments and answer disputes. Before the account is removed we strip the identifying details from those records — the Discord and Minecraft names attached to the order, and anything you wrote in the request — leaving the reference, the amounts and the items. Actions taken by staff on an account are also recorded in an internal audit log; when staff delete an account, that log keeps its username (not its email address) as a record of the deletion.

You can access, correct, or delete your personal information from your account settings or by contacting staff. You may also request account deletion at any time.

Deleting your account removes your profile, your linked Minecraft account and any files you uploaded. As described under Data retention, an anonymised record of completed orders is kept for accounting purposes.

Our service is not directed to children under 13. If you believe a child has provided us with personal information, contact us and we will promptly remove it.

We may update this policy from time to time. We will update the date at the top of this page and provide prominent notice through the website when material changes occur.

Questions about this policy? Reach us through our support center or on our Discord server. See also our Terms of Service and Refund Policy.