Last updated July 21, 2026

Refund Policy

This page explains when purchases made through the Mazora Network store are eligible for a refund.

Table of Contents

Overview

All store purchases are for digital virtual items only — ranks, crate keys, cosmetics, packages, and other in-game perks. These items exist only within Mazora Network servers and have no real-world monetary value. Mazora Network operates a strict no-refund policy with limited exceptions.

Store requests are handled manually: submitting a request does not take payment. A staff member confirms availability and arranges payment with you before any item is delivered, as described in our Terms of Service.

Ranks

Refunds are available only if requested within 24 hours of purchase.
Once a rank has been activated and used, it is no longer refundable.
Payments made by bank transfer are non-refundable under any circumstance.
Monthly subscription ranks are non-refundable once activated and expire automatically at the end of the purchased duration.

Crate keys, packages & cosmetics

The following are non-refundable under any circumstance once delivered:

Crate keys
Packages and bundles
Cosmetics and other digital goods

7-Day Server Reset GuaranteeIf a package is purchased and the server resets within 7 days of that purchase, the player will receive the same package reissued on the new server at no extra cost.

Loss through gameplay

Items lost through PvP deaths, gameplay design, or normal in-game risk are non-refundable under any circumstance. This is considered part of normal gameplay, not a fault of the service.

Server resets

When a server reset occurs with advance notice:

Permanent ranks purchased within the last 5 months are carried over to the new server.
Permanent ranks purchased more than 5 months before reset receive a 50% store credit voucher based on original purchase value.
Items, inventories, and progress may be wiped unless stated otherwise.

Bans and forfeiture

If a player receives a temporary or permanent ban, all purchases tied to that account are forfeited. No refunds or compensation are issued for items or ranks lost as a result of a ban.

Non-delivery

If Mazora Network fails to deliver a paid-for item within 24 hours of a confirmed payment, you are entitled to a full refund. Contact support with your order details if this happens.

Chargebacks & payment disputes

Permanent Network Ban WarningOpening a chargeback or payment dispute instead of contacting support results in an immediate permanent ban from all Mazora Network services, rank removal, and blacklisting.

We reserve the right to submit proof of purchase and delivery to payment providers to contest fraudulent disputes.

How to request a refund

To request a refund, contact us through our support center or open a ticket on our Discord server with your Minecraft username, order reference, and reason for request. Never send passwords or full payment credentials. See also our Terms of Service.