1. Overview

All store purchases are for digital virtual items only — ranks, crate keys, cosmetics, packages, and other in-game perks. These items exist only within Mazora Network servers and have no real-world monetary value. Mazora Network operates a strict no-refund policy with the limited exceptions listed below.

Store requests are handled manually: submitting a request does not take payment. A staff member confirms availability and arranges payment with you before any item is delivered, as described in our Terms of Service.

2. Ranks

• Refunds are available only if requested within 24 hours of purchase.
• Once a rank has been activated and used, it is no longer refundable.
• Payments made by bank transfer are non-refundable under any circumstance.
• Monthly subscription ranks are non-refundable once activated and expire automatically at the end of the purchased duration.

3. Crate keys, packages & cosmetics

The following are non-refundable under any circumstance once delivered:

• Crate keys
• Packages and bundles
• Cosmetics and other digital goods

Exception: if a package is purchased and the server resets within 7 days of that purchase, the player will receive the same package on the new server at no extra cost.

4. Loss through gameplay

Items lost through PvP deaths, gameplay design, or normal in-game risk are non-refundable under any circumstance. This is considered part of normal gameplay, not a fault of the service.

5. Server resets

Mazora Network may reset a server with at least a week's notice. When a reset happens:

• Permanent ranks purchased within the last 5 months are carried over to the new server. This does not guarantee identical kits or permissions, since perks may change between resets.
• Permanent ranks purchased more than 5 months before the reset receive a 50% store credit voucher based on the original purchase value, instead of a transfer.
• Items, inventories, and progress may be wiped unless otherwise stated.

6. Bans and forfeiture

If a player receives a temporary or permanent ban, all purchases tied to that account are forfeited. No refunds or compensation are issued for items or ranks lost as a result of a ban.

7. Non-delivery

If Mazora Network fails to deliver a paid-for item within 24 hours of a confirmed payment, you are entitled to a full refund. Contact support with your order details if this happens.

8. Chargebacks & payment disputes

Opening a chargeback or payment dispute instead of contacting us directly will result in a permanent ban from all Mazora Network services, immediate removal of all purchased items and ranks, and blacklisting from future purchases. We reserve the right to submit proof of purchase and delivery to the relevant payment provider to contest a dispute.

9. How to request a refund

To request a refund, contact us through our support center or open a ticket on our Discord with your Minecraft username, order reference, and the reason for your request. Never send passwords or full payment credentials through a support form or Discord message. Refund eligibility outside the cases above is reviewed case by case at our discretion. See also our Terms of Service.